HAVE A QUESTION? FIND YOUR ANSWER!
These are the most common questions I’m asked. If you have additional questions feel free to email me at MCART.ATELIER@GMAIL.COM
FIND ANSWERS TO FREQUENTLY ASKED QUESTIONS BELOW:
SHIPPING TIMES?
Looking for an order update? All processing times can be located within the product descriptions.
Fine art prints: 10-14 business days
Canvas prints: 21 days
Originals: 2-4 weeks to prepare for shipment to make sure everything is absolutely perfect!
My studio and lovely makers strive to ship orders as quickly as possible!
On occasion, there may be slight delays in dispatching if artwork is going viral and we get a lot of orders very quickly (TYSM)!
Once dispatched, an automated email is delivered to the email you provided at the checkout. You will have access to tracking information that provides you updates when they occur
Will my print be hand signed?
Open edition prints do not arrive signed by me! The original signature is of course printed on the fine art print along with the rest of the artwork but open editions will never be available hand-signed.
Where can I find my order confirmation?
Your order confirmation and invoice is delivered to your inbox automatically after purchase. If you cannot find it in your primary inbox, it may have ended up in your spam folder.
From our printing studio, paper invoices are rolled on top of prints are for our processing methods. Sometimes collectors can tear the invoice during the unboxing process, but not to worry! You have a digital invoice in your order confirmation for your recording convenience.
Can I commission a custom piece?
I have decided to take a step back from accepting commission proposals to focus on my own creative flow and allow pieces to evolve naturally. If I choose to offer them again, The Collector's Club will be the first to know!
​Can I change something to my order?
Due to the nature of our packaging process, we are unable to make an exchange of artwork after checkout, so be sure to choose your perfect piece with great care!
A change of shipping address cannot be guaranteed after 24 hours the purchase has been made.
What is the best way to contact MC ARTELIER ?
If you have a query about your purchase, please be sure to do through the contact page! I receive hundreds of DMs daily and if you are following up there about an order, it is very likely it may be missed. The contact page is to keep everything nice and simple for me and my team, so we can get back to you as soon as possible.
Please only use the contact page and not any email address you may find on this website or social media. Otherwise, we are unable to guarantee a response as some are no longer active.
REFUNDS AND EXCHNAGE
At MC ARTELIER, we strive to deliver high-quality products and customer satisfaction is our top priority. If you receive a faulty or defective product, we will provide a full refund or exchange within 14 days of shipping.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please contact us.
The return address is set by default to our facility. When we receive a returned shipment, an email notification will be sent to you.
Wrong Address - If the customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself. (if and as applicable).
Returned by Customer - It is best to advise us before returning any products. Returns for products, as well as size exchanges are to be offered at your expense and discretion.